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NO WAIT: new organised well-adapted immediate triage: a lean improvement project Open Access (recommended)

Descriptions

Resource type(s)
Journal Article
Keyword
Quality Improvement
Lean
Emergency Department
Alhada Armed Forces Hospital
Rights
Attribution-NonCommercial 3.0 United States

Creator
Hasan, Mohamed Mosaad Ismail
Elkholi, Ahmed
Althobiti, Huda
Al Nofeye, Jamal
Ibrahim, Ahmed Sherif
Abstract
Long waiting times in the emergency department (ED) are associated with decreased patient satisfaction and increased morbidity and mortality. Triage may be a contributing factor to prolonged wait times in the ED. At Alhada Armed Forces Hospital (Taif, Saudi Arabia), patients other than level 1 and 2 on the Canadian Triage and Acuity Scale are requested to wait until triage. During peak hours (08:0022:00), the waiting time prior to triage is prolonged, and several patients leave the ED before triage. In this project, a multidisciplinary team was assembled to revise patient flow from the time of arrival at the ED to the time of triage. Lean methodology was used to identify the redundancies and design a seamless flow process for ED patients. Through reorganising the triage area using minimal additional resources, the project team devised a novel floor plan for the triage area which provided a unique patient flow in the ED. The median patient wait time from arrival to triage was reduced from 27 min to 4.09 min and the percentage of patients leaving the ER before triage was reduced to 0%. This project is the first of its kind in Saudi Arabia, as well as in the Gulf region, and provides a radical solution to the problem of patient waiting in the ED during peak hours.
Original Bibliographic Citation
Elkholi A, Althobiti H, Al Nofeye J, et al. NO WAIT: new organised well-adapted immediate triage: a lean improvement project. BMJ Open Quality 2021;10:e001179. doi:10.1136/bmjoq-2020-001179
Publisher
BMJ Journals
Date Created
2021
Language
English
Subject: MESH
Emergency Service, Hospital
Triage
Time-to-Treatment
Subject: Geographic Name
Taif (Saudi Arabia)
Acknowledgments
The project team would like to thank Maj Gen Dr Yasser Babier, Director of the Taif Region Hospital, who believed in the project and allocated the resources necessary to perform this intervention. In addition, thanks are due to Dr Najlaa Al Malki, assistant hospital director for health affairs, for her support and assistance.
DOI
10.1136/bmjoq-2020-001179

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